Cancellation Policy

At E by Elegance, we aim to process orders quickly to ensure fast delivery. Please review our cancellation and refund terms below.

1. Order Cancellation

• Orders can be cancelled only before they are processed or dispatched

• Once an order has been confirmed and prepared for shipment, cancellation is not possible

• To request a cancellation, please contact us immediately after placing your order

2. Non-Cancellable Orders

• Orders that have already been shipped or are out for delivery

• Orders placed during promotions or special offers

• Cash on Delivery orders that are refused at delivery (may be restricted from future orders)

3. Refund Policy

• As we operate on a Cash on Delivery basis, refunds are not issued in cash

• Refunds are applicable only in cases of damaged, defective, or incorrect products

• Approved refunds may be provided as:

  • Product replacement, or

  • Order value adjustment, depending on the situation

4. Damaged or Incorrect Items

• Any issue must be reported within 48 hours of delivery

• Clear photos and order details are required for verification

• Claims submitted after 48 hours will not be accepted

5. Shipping Charges

• Shipping fees are non-refundable under all circumstances

6. Failed or Refused Deliveries

• Orders refused at delivery without valid reason may result in:

  • Cancellation of future Cash on Delivery privileges

  • Blacklisting of delivery address or contact number