Return and Refund Policy

At E by Elegance, we prioritize hygiene, quality, and customer satisfaction. Please review our return policy carefully before placing an order.

1. Eligibility for Returns

Due to the nature of grooming and personal care products, all sales are final.
We do not accept returns or exchanges for reasons other than product defects or damage.

2. Damaged or Defective Products

Returns or exchanges are accepted only if:

  • The product is received damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

3. Reporting an Issue

To request a return or exchange:

  • Contact us within 48 hours of receiving your order

  • Provide clear photos and order details as proof of damage or defect

  • Requests submitted after 48 hours will not be accepted

4. Refunds

  • Approved refunds are issued only for defective or damaged items

  • Shipping fees are non-refundable

  • Refunds (if applicable) are processed via Cash on Delivery adjustment or replacement, depending on the case

5. Exchanges

  • If approved, defective items will be replaced with the same product

  • If the item is unavailable, an alternative or refund option will be offered

6. Non-Returnable Items

  • Used or opened products

  • Products damaged due to misuse

  • Requests made after the 48-hour reporting window